Nuance Communications also announced that Nuance's Mobile Care solution will be deployed on select
T-Mobile handsets.
The new application will enable T-Mobile to
automatically resolve common problems. T-Mobile customers can now
address such issues as diagnosing and repairing configuration problems,
along with making account and billing inquiries - all on their mobile
phones. Pilots and trials in both the U.S. and Europe have proven
customers' preference for on-device self-service.
"Nuance Mobile Care solutions can be embedded on a customer's mobile
device over-the-air (OTA) or installed by the manufacturer. The
interactive experiences, such as paying a bill, new feature tutorials
or relevant service discovery can be created by the operators and
pushed OTA to any device that supports Nuance Mobile Care. The product
suite enables the delivery of interactive promotions, the resolution of
most customer support problems, and allows operators to deliver a
branded service experience to their subscribers.