Not to be outdone by AT&T's service offerings, announced this summer, Verizon is now offering new Expert Care service plans with 24 x 7 in-depth technical support for
computer software and hardware problems, as well as repair or replacement
coverage for computers, TVs and telephone equipment. Expert Care offers three types of service plans providing consumers a wide
range of choices in coverage and support for low monthly or one-time fees that
can be added to consumers' Verizon bills. The plans are:
Device Protection -- Provides repair or replacement of multiple computers,
TVs and telephones regardless of age, size or place of purchase. The plans
range from $4.99 to $19.99 a month, depending on the equipment covered, and
may also include repair or replacement of original equipment remote controls,
keyboards, mice, monitors and backup batteries for Verizon's FiOS service.
Premium Technical Support -- Offers a 10-month subscription plan, priced
at $14.99 a month, which includes telephone and online support for issues such
as virus and spyware detection and removal, virtual private network problems,
help with firewalls, problems with computer operating systems, gaming
connectivity problems, and software and hardware help. Telephone and online
technical support is available 24 hours a day, seven days a week.
Premium Onsite Support -- Provided in partnership with Circuit City's
firedog, this plan includes onsite support ranging from operating system
installations to full PC and home network setups, billed on a per-use basis.
There are several offerings, tailored to specific needs and priced from $99.99
to $249.99.
Details of coverage and prices are available at
www.verizon.net/expertcare.