Sprint Nextel Corp. will to reduce internal and external
labor costs by approximately $1.2 billion by cutting 8,000 jobs.
The reduction total includes approximately 850 positions expected to be
eliminated under a voluntary separation plan started late last year.
"Labor reductions are always the most difficult action to take, but many
companies are finding it necessary in this environment," said Sprint CEO
Dan Hesse. "We continue to improve the customer experience and these
improvements are reflected in much higher levels of satisfaction in
customer surveys and in independent performance tests. Our commitment to
quality will not change."
Sprint has seen a notable reduction in calls per subscriber to customer
care and increased customer satisfaction resulting from customer service
improvements. They have great customer service but somehow don't seem to keeping their customers. Go figure...