In response to the wildfires burning in parts of California, AT&T is making available free services to support residential customers displaced by the fires to help them contact family members, friends and insurance agencies.
More information is available by calling 1-888-338-3291.
AT&T will make available The Message Center (voicemail) &
call forwarding services. In addition, AT&T will establish new
service at a temporary or permanent location and waive the installation
charge.
• Call Forwarding automatically forward calls to any phone number customers choose.
• Remote Access to Call Forwarding allows customers to dial in and
direct normal home phone calls to another number from any phone.
• Message Center allows users to retrieve messages left at their
home phone line from any location as well as leave a greeting telling
callers their status.
Residential customers displaced by the fires can call 1-888-338-3291
Monday through Friday 7:00 a.m. to 6:30 p.m. and Saturdays 8:00 a.m. to
4:30 p.m. to set up the free phone services.
Customers needing assistance can leave their contact information so
a dedicated AT&T service representative can call them back within
24 hours to set-up what service options would be best for each customer
situation.
"We're committed to keeping people connected, especially during
emergencies and evacuations," said Ken McNeely, president, of AT&T,
California. "During these uncertain times, helping to ensure that
displaced families can connect with loved ones and friends is our top
priority.
The Message Center voice mail equipment is located inside AT&T's
core network and facilities, which are outside of the fire damaged
area. With call forwarding, fire victims can direct incoming calls to
their wireless phone, or to the telephone number of their choice to
ensure they are receiving their phone calls.
Again, customers displaced from their homes by the fire can call
AT&T at 1-888-338-3291 for information regarding these services.