Yesterday, we learned about the @#$%& data loss problem due to a Microsoft Danger server outage for T-Mobile SideKick customers. Customers weren't thrilled with the offer of two months of free service. Today, T-Mobile is offering $20 towards and new smartphone and release from contract.
Over 800,000 T-Mobile SideKick customers have been effected. T-Mobile has pulled the SideKick from its online store. A T-Mobile forum member who expressed his disgust was banned from T-Mobile forums.
"T-Mobile banned me from their forums
because I was voicing my opinion about their outage and suggesting
customers contact the Washington State Attorney General's office," said
Richard Anderson in his blog about the data loss. Anderson claims he lost years of contacts he can't retrieve.
He suggested SideKick owners should:
- Claim a breach of contract to T-Mobile's Legal Department.
- Complain to the state of Washington's Attorney General's Office.
- File a complaint with the FCC.
David Coursey at PC World suggests that T-Mobile SideKick customers could file a class action lawsuit.
If you have a SideKick make sure that you keep the battery charged and don't remove it, you may lose your contacts.