T- Mobile SideKick owners can breathe a sigh of relief, Microsoft was able to retrieve most of the lost data.
They plan to begin restoring users'
personal data as soon as possible, starting with personal contact. Then they will continue to work around the clock to restore data to all affected
users, including calendar, notes, tasks, photographs and high scores,
as quickly as possible.
They believe that
data loss affected a minority of Sidekick users.
Affected Sidekickers should continue to check
T-Mobile Sidekick forum at http://www.t-mobile.com/sidekick
for the latest updates about when data restoration will begin, and any
steps you may need to take. Restoration updating should be no later than Saturday.
Microsoft determined that the outage was caused by a system failure that
created data loss in the core database and the back-up. They rebuilt the
system component by component, recovering data along the way. This
careful process has taken a significant amount of time, but was
necessary to preserve the integrity of the data.
They are taking immediate steps to help ensure it does not happen
again. Specifically,they have made changes to improve the overall
stability of the Sidekick service and initiated a more resilient backup
process to ensure that the integrity of our database backups is
maintained.
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