Last week, Motorola sent out an update to the Motorola CLIQ Over-the-Air (OTA) and some customers had some problems if they "factory reset" their Motorola CLIQ Android smartphones. There is now a solution available for the problem.
Android Developers have told us that Android updates for Android smatphones with MOTOBLUR are more complicated because of the additional code and support neeed for MOTOBLUR.
This is an official response from Motorola:
Last week, the Motorola CLIQ 1.3.18 over-the-air software update
began rolling out to consumers. While the vast majority of updates
were successful, a very small number of consumers reported a date error
and found that, after factory resetting their device, their phone was
not functioning properly. We have identified a workaround solution for
these consumers, which can be found on the Motorola support forum (http://direct.motorola.com/hellomoto/us/support/tmo/index.html).To our consumers, we apologize and are working swiftly to reconcile
the situation. We are also revising the over-the-air software update so
that this workaround solution is no longer needed. Consumers will be
notified on their device when the revised update is available.If you would like to provide more guidance to your readers, below is additional information for consumers:
To our consumers who downloaded the update and their device is
working properly, no further action is needed. To our consumers who
never received a notification to download the update, please do not
take further action. You will be notified on your device when the
revised update is available to you. To consumers who received an error
or whose device date reads December 31, 1969, please visit the support
site listed above for assistance.
David Ginsburg from Innopath will be offering insight into the situation in an article later today.