According to the American Customer Satisfaction Index, customer satisfaction with wireless telephone service sets a new all-time high for the second year in a row, rising 4% to 72.
With wireless looking to be the future of telephone service, providers are ramping up efforts to provide new services, simplified usage plans, and better pricing. T-Mobile gains 3% to 73, tying for the lead with Verizon Wireless, which dips 1%.
AT&T Mobility improves 3% to 69. Two years after the iPhone was
introduced as an exclusive product, AT&T seems to have made strides
to relieve some of the strains on its network caused by the rapid influx
of iPhone customers.
Sprint Nextel has the largest improvement, gaining 11% to 70 a year
after a similarly large 13% jump, pushing the wireless carrier from well
below to very close to the industry average.
Traditional local and long distance service improved 4% to 75, the
highest level in more
than a decade. AT&T is on top after a 6% surge to 75, followed
closely by Cox Communications, unchanged at 74, and Verizon, up 3% to
73. CenturyLink and Comcast round out the bottom of the industry, with
CenturyLink gaining 3% to 70 and Comcast rising 2% to 68.