AT&T and Alorica, today, launched AloriCares, a customer care program staffed entirely by American veterans with disabilities. AloriCares empowers veterans with an opportunity to earn a good wage and regain independence by working to provide customer care for AT&T business customers.
The AT&T pilot will launch in Atlanta in November and will employ approximately 60 veterans by March. The veterans will serve as front-line customer service representatives and will also serve in supervisory, operational, and support functions. AT&T business customer inquiries on the company's broad range of products and services will be handled by the AloriCares support team. AT&T and Alorica intend to extend the program after the pilot.
Established in 2010 as a division of Alorica, AloriCares recruits, trains, and hires disabled veterans to provide customer and technical support services. Because physical disabilities prevent some veterans from traveling to, or working on-site at Alorica call centers located throughout the United States, AloriCares allows disabled veterans to telecommute to work in dedicated workspaces within their homes.
The veterans involved in the pilot received training from Alorica and AT&T, which emphasizes support and coaching to ensure that the employees are well prepared for the task.
"The thought of working for Alorica brings to mind one word: Camaraderie," said Teressa Taylor, U.S. Army, Disabled Veteran. "After my first conversation with each of the staff members, it was clear that working for Alorica would be better than the usual corporate experience. Immediately, you're made to feel like one of the most important components in the overall success of the company before you've received any training, answered one call, or earned one paycheck," she said. "The camaraderie combined with the fact that Alorica specifically developed a division aimed directly at recognizing, training and employing Disabled Veterans confirmed that I'd made the best decision for my career. When I see the word 'AloriCares,' to me it means: AloricaRES (Recognizes, Employs, and Supports) veterans," she said.
To learn more about this program, visit AloriCares.com.