The J.D. Power and Associates 2010 U.S. Wireless Retail Sales Satisfaction Study-Volume 1 shows how smartphones have effected wireless retailers customer service.T-Mobile ranks highest in customer satisfaction among major wireless carrier-owned retail stores for a second consecutive time with a...

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More teens are choosing texting over instant messaging as their preferred method of communication, according to the latest TeenMark study from Mediamark Research & Intelligence (MRI). Some 57% of teenagers report they text messaged on their cell phones in...

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An Amdocs survey explored what influences the customer experience when shopping at retail stores, along with brand perceptions. Despite the option to purchase devices and plans online, consumers are still choosing to visit service providers' retail outlets. The top three reasons...

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Wireless Giant and InMotion Entertainment have joined together to develop and operate additional "BlackBerry from Wireless Giant" retail stores in new transportation centers, including major airports and rail stations across the United States. The stores will exclusively sell BlackBerry products...

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RadioShack and T-Mobile y announced a retail agreement to offer T-Mobile®products and services in more than 4,000 RadioShack stores across the U.S. and Puerto Rico beginning later this summer. The relationship expands RadioShack's postpaid wireless offerings, and enables RadioShack to...

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Qwest has launched a new generation of interactive retail kiosks that allow consumers to test Qwest services via  11 new interactive kiosks in shopping centers in Colorado, Iowa, North Dakota, Washington and Arizona. It  plans to open 31 additional locations...

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Best Buy is opening Best Buy Mobile stand-alone stores in  3 popular malls. The new Best Buy Mobile store incorporates: A specialized assortment of mobile products featuring mobile phones, ultra-portable notebook computers, mobile media devices and accessories Knowledgeable, non-commissioned associates...

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Wireless and Mobile News was invited to the opening of the Sony Style store, located at The Americana at Brand in Glendale, California. For people who like very stylish electronics and expert service, visiting a Sony Style store is worth...

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AT&T  launched its Online Experience Store allowing shoppers to "touch," experience and purchase wireless devices and services online. The digital storefront introduces a new 3-D shopping model. When customers enter the Online Experience Store at www.att.com/onlineexperience, they will see a...

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Sprint's CEO Dan Hesse is currently pitching the new Sprint Ready Now in-store service to help people master their smartphones.In glorious black and white Hesse sits at the counter of old fashioned coffee shop:"Technology is only great when you know...

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Today, Sprint launches Ready Now, a revolution in the wireless retail experience. With Ready Now, Sprint has trained and committed its retail associates to work one-on-one with customers to personalize phones, set up features and demonstrate how phones work -...

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