According to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Full-Service Performance Study—Volume 2 and the 2012 U.S. Wireless Customer Care Non-Contract Performance Study—Volume 2, Wireless customers who have tiered data plans(748 score) are a lot less satisfied than those with unlimited data plans (775 sc0re).
The two victorious companies start with the letter "v"."
Verizon Wireless ranked highest in wireless customer care performance among full-service carriers with an overall score of 771. Sprint came in second (764 ), AT&T (756 )third followed by T-Mobile (722).
Virgin Mobile ranks highest in overall customer care satisfaction among non-contract service carriers with an overall score of 750, Trafone was second (718), Straight Talk ( 705), MetroPCS(702) third, Boost Mobile(698) fourth, Net10( 677) and Cricket( 673) last.
