Srint
Nextel now has an online
self-service tool that allows consumer customers to analyze
their wireless usageto determine if their current plan is the
right
"fit."
The Sprint Plan Optimizer, available at www.sprint.com/planfit,
gives customers a view of their historical cost and usage trends.
After viewing a
month-to-month analysis of usage and costs, customers can opt to
"Analyze My Plan." If Sprint Plan Optimizer finds a better plan to fit
the customer's usage pattern, a plan change is suggested. Customers
may then complete any desired plan changes directly online.
Features of the Sprint Plan Optimizer
include:
- Ability to change the billing-history range
- Average monthly usage patterns for voice minutes, text
messaging, data, etc. - Detailed current plan information
- Breakout of monthly costs
- Links to view monthly invoices
- Average overage charges if applicable
- Top two plan recommendations and side-by-side comparisons with
current plan
The tool analyzes most types of usage, including Anytime Minutes,
web and data, Nextel Direct Connect(R), text messaging, etc.
Currently, all consumer customers can view up to five months of usage
history; eventually they will be able to view up to 12 months of usage
history.